Return Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Refunds (if applicable) –

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) –

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at and send your item to: Obsolete Cutter Parts, 2230 Gilbert Ave, Cincinnati, OH 45206

Shipping –

To return your product, you should mail your product to:

Obsolete Cutter Parts, 2230 Gilbert Ave, Cincinnati, OH 45206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.


We’ve provided the answers to the most common questions we receive regarding our parts and over-the-phone technical support in our FAQ.  If you don’t find the answer you were looking for, feel free to reach out to us.  Our contact information is below.

Contact Options

Physical Mail

Obsolete Cutter Parts
2230 Gilbert Ave
Cincinnati, OH 45206

Email Us

Call Us

(513) 205-2686